At Abbots Oak, the health and well being of our guests and our team are our top priority and I want to reassure you of the diligence of our approach. We are personally committed to upholding the following strategy and initiatives.
We are closely monitoring the daily changing Government guidelines and following their instructions accordingly. Whilst there are no reported cases of the virus amongst either our guests or staff at present, we are doing all we can to ensure we can protect our guests as much as possible:
Upon arrival, our team will let you know about our hygiene facilities that are on hand throughout your stay.
We will always extend a warm welcome to arriving guests, but for the time being this welcome won’t be accompanied by a handshake or any other physical contact.
We ask for your help in washing your hands thoroughly as often as possible. Every single member of our team has committed to washing hands thoroughly every 2 hours.
We are cleaning and sanitising all touched surfaces i.e. door handles, cloakrooms, etc. every 2 hours.
In our restaurants and bars, we are reducing the density of tables with immediate effect, so there is a greater distance between you and your neighbours.
We are monitoring our team’s health closely. Any team member that presents symptoms, however mild, will not be at work for 14 days.
Team members will try to observe the 2-meter distance rule from guests and colleagues as much as possible.
Currently, our cancellation policy stands at the usual 48 hour period, however, if you do fall ill and need to cancel your visit within the 48 hour period we will move your booking to a more appropriate time in the interest of being more flexible during this period.
If you have paid a deposit then this can be used against the new booking. We will update our advice in line with Government and Public Health England’s advice.
This is not an easy time for anyone at the moment, it is a dynamic situation and will continue to evolve.
For now, it is very much business as usual and as you know we are a small business, in a beautiful rural area where you can truly experience a serene getaway. We will continue to deliver the best quality, affordable dining experience in Leicestershire and we ask our community to support us during this difficult time to ensure that the hospitality industry survives.
Please continue to come and see us!
Best Wishes
Sarah and Antony
Abbots Oak